Contact Waukegan Water Damage Pros

For active water, call. The dispatcher will ask about the source, the rooms affected and whether the water is shut off, then explain what happens next.

How to reach dispatch

Before you call

You do not need a long story. Have your address ready, and know whether the main valve is closed. If water is near outlets or the panel, stay clear and call the utility or 911 for any electrical or gas concern first.

• Close the main water valve if the source is a pipe or appliance
• Keep people and pets out of standing water
• Photograph the damage before moving anything
• Write down when you first noticed the water

What happens when you call

The dispatcher answers, confirms your address and asks what you can see. You will hear what to do in the next few minutes, such as closing a valve or keeping people out of the room. Then the dispatcher explains what the crew will do first and how scope and price will be handled.

Calling from outside the area, for a parent or a rental property, is fine. Give the property address and a contact on site, and the dispatcher will confirm the details.

If you cannot reach the property

Sometimes the person calling is not the person at the house. That is common with rentals, vacation homes and aging parents. Give the dispatcher the address and a name and number for someone who can unlock the door.

Email and non-urgent questions

For questions that can wait, email us. Email is not monitored the way the phone is, so do not use it for active water. A reply may take longer than a call, and we do not offer a web form.

Which service page should I read first

If you want to prepare before calling, the services page lists every service with a short description. For standing water, start with water extraction. For a flooded lower level, see basement water damage cleanup. Nearby towns are on the service area page.

Where our office is

Frequently asked questions